Gatewatch FAQ

What is the purpose of gatewatch?

Gatewatch promotes the safety and security of our pool by ensuring that only members and their guests enter the facility. Members performing gatewatch are also responsible for assisting lifeguards or members in the case of an emergency. Gatewatch allows members to be “ambassadors” of the pool for a few hours during their shift.

Do I need to register with SignUp.com to sign up for gatewatch?

You are not required to set up an account, unless you wish to do so. Instead SignUp.com requires that you verify your email address by entering it twice and then uses this email to send you confirmation and reminders about your shifts. Be sure to use the same email address for all your sign-up activity.

How do I view the shifts that I previously signed up for?

Go to the calendar and you will be able to see your sign ups.

I signed up for my gatewatch shifts, but I never received an email confirmation or reminder?

Check your spam folder. Also, be sure to add SignUp.com emails to your safe list. Double check that you entered your email address correctly. You can use Google or Facebook to sign in and avoid typos.

I signed up for my gatewatch shifts, but now I can’t find my sign ups, what happened?

Be sure to use the same email address when signing up or changing shifts. The shifts are tied to the email that you signed up under, so using one consistent email will make it easier to view all of your shifts together.

I cannot attend my scheduled shift, what do I do?

If you need to cancel or change a shift, if possible, we ask that you do so at least 72 hours in advance to allow another member the opportunity to take your spot. Go to the calendar and cancel your shift; this will notify the Gatewatch Coordinator and free up the shift for another member to fill.

This is my first time performing gatewatch, do I need to bring anything to my shift?

All the materials you will need for gatewatch can be found on the iPad at the desk, including a complete list of duties. Your primary role is to check in members. The materials at the desk outline other responsibilities to complete during your shift.

what should if a person tries to enter the facility deceptively and they are clearly not a member?

Occasionally, unauthorized people may try to enter and use the pool. If this happens during your shift, please ask them to show their digital ID or confirmation email from membership to verify they are a member. If they are not able to show you one of these forms of proof, please ask them to contact the Membership Director at membership@westgatecabana.org.

how many shifts do i need to complete BEFORE i CAN REQUEST A REFUND OF MY GATEWATCH DEPOSIT?

You must complete 3 shifts before submitting a Refund Request form. Please be thoughtful of other members by not signing up for more than your required shifts and then cancelling.

I completed my required gatewatch shifts, but never received a refund?

Refunds are not automatically issued. You need to submit a Refund Request form by October 31st.

If you have further questions, contact the Gatewatch Coordinator at gatewatch@westgatecabana.org