frequently asked questions
How do I know the level of my child?
Please refer to the skill levels section and pick a level that your child has not successfully completed 80% of the listed skills. Our trained staff will assess all students on the first day of lessons and make any appropriate changes to accommodate your child's needs.
How long does it normally take for a child to progress to the next level?
It depends entirely on the child. Some children progress quite quickly at first and then slow down. While others take a while to get the hang of swimming but once they do, they progress quickly through the levels.
WILL A CLASS BE CANCELLED DUE TO RAIN?
No. Swim lessons will occur rain or shine unless there is a lightning storm. In the event that a class is cancelled due to circumstances beyond our control, we will notify parents and the class will be rescheduled at a future date. To hear this message, please call the lessons phone number at 408-703-2458.
can I reschedule a session? Is there a fee?
Up until 6/1, rescheduling permitted without a fee. After 6/1, rescheduling is not permitted once the Lessons Coordinator has confirmed the session.
Will I receive a refund if I cancel a lesson?
All lesson types get a full refund if canceled by June 1st
Are make-ups available for missed lessons?
No make ups for missed lessons
What do I do if my child will miss a class due to being sick?
Please email lessons@westgatecabana.org and include the child’s name, lesson date, and time.
Is there a discount for more than one child from a family enrolled in a lesson?
No
CAN I DESIGNATE OTHER STUDENT(S) FOR A SEMI-PRIVATE OR GROUP CLASS?
Yes. In the lesson form, you can designate another student for a semi-private class or a maximum of two other students for a group class. The students all must be at the same level.