Gatewatch promotes the safety and security of our pool by ensuring that only members and their guests enter the facility. Members performing gatewatch are also responsible for assisting lifeguards or members in the case of an emergency. Gatewatch allows members to be “ambassadors” of the pool for a few hours during their shift.
You are not required to set up an account, unless you wish to do so. Instead SignUp.com requires that you verify your email address by entering it twice and then uses this email to send you confirmation and reminders about your shifts. Be sure to use the same email address for all your sign-up activity.
Go to the gatewatch calendar on Signup.com and you will be able to see your sign ups.
Check your spam folder. Also, be sure to add SignUp.com emails to your safe list. Double check that you entered your email address correctly. You can use Google or Facebook to sign in and avoid typos.
Be sure to use the same email address when signing up or changing shifts. The shifts are tied to the email that you signed up under, so using one consistent email will make it easier to view all of your shifts together.
If you need to cancel or change a shift, if possible, we ask that you do so at least 72 hours in advance to allow another member the opportunity to take your spot. Go to the calendar on SignUp.com and cancel your shift; this will notify the Gatewatch Coordinator and free up the shift for another member to fill.
All the materials you will need for gatewatch can be found on the iPad at the desk, including a complete list of duties. Your primary role is to check in members. The materials at the desk outline other responsibilities to complete during your shift.
Occasionally, unauthorized people may try to enter and use the pool. If this happens during your shift, please ask them to show their digital ID or confirmation email from membership to verify they are a member. If they are not able to show you one of these forms of proof, please ask them to contact the Membership Director.
Refunds are not automatically issued. You need to complete a Refund Request Form. Deadline to request a refund is October 31st.